(03) 9510 5074

Terms & Condition

  • In these terms and conditions, the words us, we and our means "Commercial Road Pharmacy".
  • (ABN 88 700 281 201.)
  • “Commercial Road Pharmacy” and “Commercial Road Boutique “, are one and the same entity.
  • The words "you" and "your" mean the person or entity contacting the "Commercial Road Boutique" website for any purpose.
  • Once your order is placed, "Commercial Road Boutique" will accept that order as final and changes or cancellations cannot be made to the order. By placing an order, you agree to all the terms and conditions as advised by "Commercial Road Boutique".
  • Should a product not be available at the time of placing your order, "Commercial Road Boutique" reserves the right to contact you and advise you of your options.
  • If any item ordered is not in stock at the time of delivery to you, "Commercial Road Boutique" will inform you and offer the following alternatives:
    • Deliver the balance of the order;
    • Forward the missing item when it comes into stock;
    • Supply an agreed substitute for the item; or
    • Refund you the price of the missing item.

Product Information

  • All products listed on "Commercial Road Boutique" are described to the best of our abilities and the specifications reflect the information that has been provided to us.
  • All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error. If you need further clarification of any item we are an email or phone call away.

Payment Conditions

  • All orders must be pre-paid.
  • All prices include GST (goods and services tax) and are quoted in Australian dollars.
  • Please note that we do not store your credit card information on our server.
  • If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.
  • We accept all orders by payment with Visa, MasterCard and a Paypal account. Credit card payments will be processed on the day your order is placed. Goods will be forwarded to you once full payment has been cleared. The total amount of your order is to be paid at the time of ordering. Unfortunately, we do not accept deposits or part payments for the purchase of any goods.


  • Our prices quoted in our website are current however they may vary from time to time as determined by "Commercial Road Boutique”

Can I cancel or change my order?

  • Orders can be cancelled or changed if they have not been shipped. Please call us on 03 9510 5074 as soon as possible, when you want to cancel or change an order.

How do I exchange, or return a product?

  • We are proud to guarantee your satisfaction on all purchases. If you are not fully satisfied with any item, please contact us on 03 9510 5074 for return instructions. Any exchange must be notified to us within 5 days of receipt of goods. All items returned to us must be in their original condition within 14 days of purchase for a refund or exchange. Please note that sale items are not returnable unless defective. Products must be returned to the following address, at your own cost, with a dispatch note stating our original invoice number:

Commercial Road Pharmacy
1/212 Commercial Road Prahran, Victoria 3181


  • If a refund is required, you will receive a full refund ,less the delivery and shipping costs as soon as the items have been received. All refunds will be issued by credit to the original form of payment.

Out of Stock

  • We update our sites product availability continually however in some very rare instances, another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within 12 hours that we will not be able to deliver the goods in the usual delivery period.
  • If it is an item that we cannot re-order – we will give you a refund immediately;
  •  if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.