(03) 9510 5074

Shipping & Return

We ship to all destinations within Australia via the Australia Post Delivery system

  • Our standard postage option of $7.95 delivers your purchased item(s) within 5-7 working days within Australia. Delivery times depend on where we are sending it to, but we do aim to deliver your parcel within 5-7 working days of you placing your order. If there is an issue with supply, we will contact you to let you know of our estimated delivery time.
  • Our Express Post service option for $12.95, is a fast and economical delivery service that will have your delivery to you within 1-2 working days.
  • If you are after extra security on your delivery, our Registered Post service for $14.95 provides :
  • The requirement of a signature upon delivery
  • A unique identification number for your delivery
  • Compensation for loss or damage of the article up to $100 for a standard registered delivery.

International Postage

We are only too happy to offer International shipping. Costs will be based on weight or size. Any import duty or sales tax within your country will be charged directly to you and will be required to be paid before you may collect your parcel. We will not charge you Australian goods and services tax. Please email us at info@commercialroadpharmacy.com.au between 9am and 5pm Mon to Fri so we can confirm postage rate to your destination.

Damage or Loss

If an order does not arrive within the expected time, please notify us at info@commercialroadpharmacy.com.au. We will establish the status of the delivery and advise you accordingly.

We cannot accept any responsibility for delayed or lost shipments, however please feel free to email us at info@commercialroadpharmacy.com. with your contact details and query, and we will do our best to assist.

Please ensure you give us the full and correct delivery address. If non-delivery is due to an incorrect delivery address details provided by you, we will not be held liable for the cost of replacing or resending the gift to the correct address.

Returns Policy

We want you to LOVE your purchases! If in the unlikely event you receive a faulty item or an item that you have not ordered please email info@commercialroadpharmacy.com or call 03 9510 5074 within 5 days of receiving your order.

Please quote your invoice number and include a brief description of your order, and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorization.

Unfortunately we won’t be able to accept returns on Sale items or for change of mind, so please choose carefully.

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition.

Please include your invoice with your return. Returns are to be received within 14 days of the returns approval. Any refunds will be credited to the original method of payment. Once you are issued with your return approval authorization please return goods to the address below:

Commercial Road Pharmacy
1/212 Commercial Road
Prahran, Victoria 3181
Phone : 03 9510 5074