(03) 9510 5074


FAQ

Where can I buy products on the Commercial Road Boutique website?

As well as buying on line on our secure website ,you can also visit us in person at 1/212 Commercial Rd Prahran, Victoria. Monday to Friday 9am to 6pm and Saturday 9am to 5pm


How can I receive free samples?

When you shop with us on line , we always provide free samples with every order placed. Samples are available in store also. We do not mail out samples by request.


What methods of payment are accepted on your web site?

We accept payment via your Paypal account, or alternatively if you do not have one of these, simply select “ Don’t have a payPal account” once you have been directed to the PayPal website and you can pay by your Visa or Mastercard . Have no fear!! Safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

One of the ways you can check the security of your connection, take a look at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."


How will I know if my order has been received?

An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited...Your order is now on its way to you! Once your order has been posted you'll receive an additional email to confirm shipment of your order. You can also view your detailed invoice in this email.


Who can I contact if I have questions about my order, my orders status, or changes and/or cancellations I may want to make?

 You can get in touch with  one of our staff via email info@commercialroadpharmacy.com.au or by phone on 03 9510 5074


Can I have my orders tracked?

All express post and registered post deliveries have automatic tracking included. For tracking on standard post please contact us vial email or phone and we can organize for tracking to be added to your delivery for a small fee.


How on earth can I choose from all these beautiful products?

Well, only YOU have the answer to that question!. If after taking some time to look through our entire range you still cant decide…… Please feel free to email or call and we will assist you in any way we can.